आपकी जानकारी की Privacy हमारे लिए महत्वपूर्ण है

Scope of this Privacy Policy

This Privacy Policy applies to information received by Avinext Solar through its website, enquiry forms, advertisements or lead forms connected to our services, phone calls, WhatsApp messages, customer consultations, site-assessment coordination and other communication channels used for solar-related services.

It is intended to explain our general privacy practices. A specific bank, government portal, DISCOM, payment provider, social media platform or other third party may separately process your data under its own privacy terms.

Information We May Collect

Depending on the service or enquiry, we may receive information directly from you, automatically through website technology, or through a platform through which you contacted us.

How We May Use Your Information

We may process relevant information for purposes such as:

• Responding to your solar enquiry and providing consultation.
• Assessing approximate solar capacity, requirement and project feasibility.
• Preparing quotations, proposals, estimates or service communication.
• Coordinating site visits, installation and after-sales support.
• Assisting with applicable solar portal, subsidy or net-metering processes.
• Providing documentation support and coordinating with a bank/financial institution where requested.
• Communicating important service, project or application updates.
• Preventing misuse, fraud or security incidents and maintaining business records.
• Meeting applicable legal, regulatory, accounting or dispute-resolution requirements.
• Improving website experience, service quality and customer support.

Consent & Lawful Processing

Where applicable law requires consent, information may be processed based on the consent you provide when submitting an enquiry, sharing documents, requesting a service or otherwise communicating with us. Certain information may also be processed where permitted or required under applicable law.

You may request withdrawal of consent for future processing where the processing is based on consent, subject to legal, contractual, operational and record-retention requirements that may continue to apply.

When Information May Be Shared

We do not intend to disclose personal information indiscriminately. Information may be shared, to the extent reasonably necessary for the requested service, with categories such as:

• Installation, technical, field-service or project partners involved in your solar project.
• Banks or financial institutions when you request finance assistance or coordination.
• Government portals, DISCOMs, empanelled vendors or authorities where required for an applicable solar process.
• Website hosting, CRM, communications, analytics, advertising, cloud or IT service providers supporting our operations.
• Professional advisers, auditors or authorities where disclosure is legally required or reasonably necessary to protect lawful interests.

Third parties receiving information may have independent legal obligations and privacy practices. Their handling of data is governed by their respective terms and applicable law.

Solar Finance & Subsidy Assistance

Avinext Solar may assist eligible customers with documentation, application guidance and coordination relating to solar finance, subsidy, net-metering or other applicable processes. When you request such assistance, information necessary for that process may need to be provided to the relevant bank, financial institution, portal, vendor, DISCOM or authority.

Cookies, Analytics & Website Technologies

Our website may use cookies or similar technologies necessary for website functionality, performance measurement, security, analytics, advertising attribution or user experience. Third-party tools embedded in or connected to the website may also set or read cookies in accordance with their own policies.

You can generally control or delete cookies through your browser settings. Blocking some cookies may affect certain website functions or measurement features.

Data Security

We seek to use reasonable administrative, organisational and technical safeguards appropriate to our operations to reduce risks such as unauthorised access, misuse, alteration, disclosure or loss of personal information.

No website, messaging platform, cloud system or electronic transmission can be guaranteed to be completely secure. Users should therefore avoid sending information that is not required for the requested service.

Data Retention

We may retain personal information only for as long as reasonably necessary for the purpose for which it was collected, for ongoing customer/service requirements, dispute handling, fraud prevention, legitimate business records or compliance with applicable legal and regulatory obligations.

Retention periods can vary depending on the nature of the information, the service involved and any requirement imposed by a bank, portal, authority or applicable law.

Your Privacy Rights & Choices

Subject to applicable law and the circumstances of your request, you may contact us to seek assistance regarding personal information that you have provided to us, including requests relating to access, correction, updating, deletion or withdrawal of consent.

We may need to verify your identity before acting on a privacy request. We may also retain or continue processing certain information where permitted or required by applicable law or where necessary for an ongoing transaction, dispute or compliance obligation.

Marketing Communications

If you do not wish to receive promotional follow-ups from us, you may communicate your preference through the same messaging channel or contact us using the details provided below.

Third-Party Websites, Platforms & Services

Our website or communications may contain links to WhatsApp, banks, government portals, social media services or other third-party websites. Avinext Solar does not control the privacy practices, security or content of independent third parties.

Before submitting information to a third-party service, you should review that service's own privacy policy and applicable terms.

Children's Personal Data

Our solar consultation and related commercial services are intended for persons capable of entering into or participating in the relevant service relationship. We do not knowingly seek unnecessary personal data from children. Where a minor's information is involved, applicable legal requirements concerning a parent or lawful guardian should be followed.

Changes to this Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our services, technology, operational practices or applicable law. The revised policy may be posted on this page with an updated effective or revision date.

Privacy Contact

For a privacy-related request, correction, consent preference or question concerning information you submitted to Avinext Solar, you may contact us using the following channel:

Please mention “Privacy Request” and provide sufficient information for us to identify the relevant enquiry or record. Do not send additional identity documents unless they are specifically required to verify or process your request.